PROCESSING & SHIPPING
Please allow up to 48-72 hours for the processing of your order (business days).
Our 12:11 Butter is made to order. Once your order is placed please allow up to 7-14 business days for processing as this is 100% handmade.
12:11 Butter is not claiming to prevent or cure diagnosed skin conditions.
Shipping is usually 3-5 business days but if there is any inconvenience please allow up to 7-14 business days. Please be patient with USPS. If you have not received your package after fourteen days, contact us with your name and order number.
Business days include Monday-Friday (except holidays).
WE'RE NOT SHIPPING OUTSIDE OF THE USA CURRENTLY.
RETURNS/REFUNDS/EXCHANGES
All sales are FINAL.
NO REFUNDS or RETURNS
If there is a issue with your order please notify Sincerely Soigné within three days via email.
For communication on orders and products follow us on our Instagram and Facebook accounts. For any questions or concerns please contact us at [email protected].
Thank You!